Customer Service Matters!

    Eight years ago, we were fighting an uphill battle in the phone answering industry. Companies big and small had jumped on the outsource band wagon and moved their answering service to all of those offshore companies. It was supposed to save them money. And initially that was true. But it lost them customers.

Photographers and Virtual Receptionists

I happen to know a few photographers and I admire how hard they work. Their work is priceless when it’s done well. Photographs evoke feelings, bring back memories and make our lives richer. If you’re a photographer, you probably already have enough on your plate working with reluctant children or wayward animals never mind that […]

Growing Your Business Next Year

Has 2018 been a good year for you and your business? Did you start a new business this year, or have you sold a business and are wondering what to do next?  At Central Comm, we have customers who run small shops and we have big municipalities and everything in between. We have grown quite […]

Networking for Business Owners

Does the very thought of attending a Networking Event send chills down your spine. Do you break out in a cold sweat thinking about a crowded room full of strangers? You’re not alone.

Why Do Just One Thing At A Time?

    There is a new things out there right now, it’s long tail name is do just one thing at a time, versus that old Multi tasking thing. Now, I have a confession to make. I don’t actually ever multi task. I am more of a sequential tasker, if you want to get literal […]

Are You Open For Business 24/7?

  If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When a customer needs your help or an order is not properly processed, they are going […]

Are You Addicted To Your Smart Phone?

Is it true that people are becoming addicted to their phones? I never would have thought it was possible a few years ago, but lately I have been noticing myself becoming one of those people who gets nervous when I am away from my phone for too long. Even if it’s late in the evening […]

It’s Important to Answer Your Calls

A business person is looking for the type of services you offer. This person heads over to Google and search for the keywords she likes and voila, your site comes up.  She is pleased with the look and feel of your sight, the services you are offering are just what she was looking for, so […]

Voicemail, Good or Bad?

I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could return people’s calls if you missed them. But then, it got bad.