At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.
Years ago we began receiving requests from HVAC, General Contractors, Plumbing and Electrical companies for something more than simply answering their phones. They needed a company to answer their phones and to also schedule appointments and dispatch service calls to their contractors. At Central Comm, we hire and train operators, some of whom […]
Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]
We have addressed this issue before, but from what we have heard, it’s time to talk about it again. If your phone rings, it should be answered by a person. The polls say, don’t let your calls go to voicemail. If you are under a certain age, it could be tempting to let the […]
Photo by Real Stone and Granite Corporation – Look for kitchen pictures For about 10 years, almost none of the major builders were building homes in any large numbers, and now there is a housing crunch. It will be made more critical when the millennials get closer to the age where they are […]
It is HOT out there. I believe this is going to be one for the record books. If you own and operate an Air Conditioning Company, you are going to be busy this year. Doesn’t it always seem to go that people neglect their heating and cooling systems all year long, and then they […]
I was just reading a post in Entrepreneur Magazine which puts forth the notion that all the people who work for your company should be thought of a sales people. This is not to say that your Sales Force is any less valuable, without product sales there isn’t much need for anything else. It is […]
At Central Comm we are pretty fortunate. Most of the people who work here are glad to work for us and it shows. But every once in a while we hear about someone at a customer’s workplace who just doesn’t get it. Nobody likes working with people who make their work life more difficult.
Christmas has come and gone. the presents have been opened, some will be kept, others returned, and gift cards are burning a hole in your pocket, ready to be cashed in for those after Christmas Sales. So what to do when all of the Holiday sugar overdose wears off? I guess it’s time get back […]