If you have a social media profile, you can join local groups in your area. I belong to several local groups on social media. These groups can be a useful tool for finding the best places to eat, activities to do, and where to shop. But there is something that just mystifies me, both […]
Handling Business Calls
Branding..You have probably been hearing about it for a while now, and perhaps you aren’t quite certain what it means?
At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.
So many of us strive for perfection, and there are days when we do everything right, and everything runs smoothly. Other times we try our best, and despite all of our efforts to be prefect, we find that we aren’t. I know I try my very best here on this blog, and I go back […]
Does your company need the services of a Virtual Receptionist, versus an operator who answers the phones and takes messages? While both job titles involve answering phones, one does more than the other. Each one will take a message and pass it on to you. Sometime your answering service will even have access to your […]
At Central Comm, here on this blog, we frequently offer advice on how to handle incoming calls. We do not usually offer advice on what to do after the calls come in. But we would like, just this once, to share with you something we have learned in our own business. It doesn’t matter how […]
We have all heard the phrase “the fortune is in the follow up” but are you guilty as charged of neglecting leads and botching the follow up? For many businesses, following up with potential customers and clients is the one of the most important business actions that a business can do. Lead generation is an […]