Here at Central Comm we understand that every call is an opportunity for your business to make a current client happy or impress and gain a new customer or client. With live, fully bilingual, friendly, expertly trained team members ready to take your calls 24 hours a day, 7 days a week, 365 days a […]
There’s a funny, not funny, situation which occurs every so often at our answering service. We have had customers call us and say, thank you. Thank you for the great service we receive from our Central Comm virtual receptionist. But I have a problem. When new clients come to the area and visit our […]
If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
Has this ever happened to you? You call a company for the first time and the person who answers the phone is rude. What is your inclination? Do you give that company a second chance, assume the person answering the phone might have been having a rough day? OR do you hang up from that […]
Too often these days, instead of picking up the phone to call a co-worker or a customer, we will send an email. We think it saves time and it is a more effective method of communicating, but is it really. Sometimes it truly is more effective to communicate directly with someone via a phone call. […]
I would like to continue the theme put forth in our previous blog posts. In writing about investing back into our businesses to make them more efficient, and perhaps also help them to generate greeater profits, I have found a great article at Forbes Magazine. The company, Essilor France, has developed new applications and […]
Central Comm is an award winning Answering Service/Virtual Receptionist/Call Center. We have been in business for upwards of 50 years now, but while some see that as an asset, others might say, “not so fast, are you still innovative?” and we will say yes. Our business began like most others, as an after […]
Central Communications Telephone Agents are trained to become an extension of your current practice’s workforce. Handling each of your calls in a professional, expert, and prompt manner, agents and are able to provide services for your law practice day or night, whenever your firm needs our help.
Central Communications is fully capable of becoming your full-time off-site administrative support. Let us set up appointments, communicate appointment change information and perform appointment reminder calls for your clients. Agents are also able to screen callers, provide office information, and offer website and help desk support.
At Central Communications, we believe that all of our customers and their customers deserve to be treated with respect. Our operators and virtual receptionists at Central Comm. know that everyone deserves a certain amount of respect and most times, if you treat someone respectfully, they will reciprocate. This is even more so with physicians and […]