Back in the day, during another lifetime, I was a Systems Analyst. I worked for a computer company, and we helped people migrate from old, antiquated systems and programs, to newer, more efficient ones.When you are taking something away from people which they have become very familiar and comfortable with, you get resentment. […]
We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they want, when they want it. Whether you are open for business or not.
Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest cool shoes and clothing to start the school year with. As nice as it’s been […]
No matter how brilliant and qualified the employees at your company are, if they can’t work together, if they can’t collaborate effectively, there is bound to be issues. Unless you are a one man, or woman, show, team members must be able to lift each other up, motivate each other and inspire each […]
One of the reasons that Central Communications is so good at what we do is our ability to solve problems. That is one thing that does not come as a required or even elective course in most high schools or colleges, yet it is an essential part of our ability to succeed in life.
When I am out in the field and meet someone new, I often get asked this question, “How can Central Comm help my business?” I sometimes find it challenging to answer that questions, not because we are limited in what we can do for your company, but because there are SO many things we can offer. […]
What does good customer service mean to you? Does the quality of your customer service really matter that much to the success of your business?
Does your company need the services of a Virtual Receptionist, versus an operator who answers the phones and takes messages? While both job titles involve answering phones, one does more than the other. Each one will take a message and pass it on to you. Sometime your answering service will even have access to your […]
Has this ever happened to you? You call a company for the first time and the person who answers the phone is rude. What is your inclination? Do you give that company a second chance, assume the person answering the phone might have been having a rough day? OR do you hang up from that […]
Central Comm answers phones, take orders dispatches service people for all sizes of businesses. It has been our great pleasure to work with some of those businesses for several years, and to watch them grow from Mom and Pop operations into thriving enterprises. They all have one thing in common. A consistent level of customer […]