Business is good and you are stretched thin trying to keep up. It’s your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service. Have you thought about outsourcing some of your company’s […]
Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]
The job market is going strong these days, which makes it easier for those who have been displaced for a long time to find work, and perhaps find better opportunities than were available just a year or two ago. But it also make the competition for good workers more difficult to contend with. So, what […]
American culture has for years embraced the notion that the more hours you work, the more effective you are. There are studies out now which dispute that fact. According to Lou Babuaata of Zen Habits prioritizing your Most Important Tasks, doing them first thing in the morning and then moving on with all of the […]
There are companies which have a Fiscal Year End that differs from the calendar year end. There are also those who prefer our Fiscal Year End follows the calendar year. Which means in short order we have to be prepared for Taxes, both personal and corporate. Instead of panicking at the last minute and causing […]
We have all heard the phrase “the fortune is in the follow up” but are you guilty as charged of neglecting leads and botching the follow up? For many businesses, following up with potential customers and clients is the one of the most important business actions that a business can do. Lead generation is an […]
Your website is open for business 24/7. Your staff is available to assist customers from the hours of 8 to 6. What happens when a potential customer needs help and it’s outside of those normal business hours? Do they reach a recording which tells them to call back during normal business hours? Chances are they are […]