Years ago we began receiving requests from HVAC, General Contractors, Plumbing and Electrical companies for something more than simply answering their phones. They needed a company to answer their phones and to also schedule appointments and dispatch service … Continued
HVAC Answering Service
If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
If you’re in the HVAC business, you know it’s a growing field and competition is increasing. One recent estimate gives the U.S. HVAC industry an $88 billion value with a 4.9% annual growth rate.
Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for … Continued
I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could … Continued
We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they … Continued
Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest … Continued
When we first meet our clients it’s important for us to establish a baseline of questions that most people ask when they call into their company. Questions such as what are your hours of operation, when are you, who do … Continued
A common complaint that most principals of growing businesses have is either not enough time, or not enough money. It seems like when there are plenty of orders for good and services there aren’t enough hours in the day to … Continued
It is National Nurses week!! Why would that be something an answering service would celebrate? Earlier this week we took a moment and said Thank You to all of the nurses who give so much to care for us.Today, in … Continued