If you have ever been a new parent, you know that, especially with your first child, your pediatrician is on speed dial. If you are their pediatrician, what do you do when a panicked mother needs you in the middle of the night?
If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for the new year, and while some of you have already tackled that task, I am […]
We all live hectic lives and it’s hard to remember with everything else we have going on to make important doctor appointments and follow up appointments while working full-time and dealing with our families. Giving customers a way to schedule an appointment 24/7 makes great business sense.
A business person is looking for the type of services you offer. This person heads over to Google and search for the keywords she likes and voila, your site comes up. She is pleased with the look and feel of your sight, the services you are offering are just what she was looking for, so […]
I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could return people’s calls if you missed them. But then, it got bad.
We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they want, when they want it. Whether you are open for business or not.
Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest cool shoes and clothing to start the school year with. As nice as it’s been […]
When we first meet our clients it’s important for us to establish a baseline of questions that most people ask when they call into their company. Questions such as what are your hours of operation, when are you, who do I talk to about setting up an account? Those are all pretty common questions potential […]
A common complaint that most principals of growing businesses have is either not enough time, or not enough money. It seems like when there are plenty of orders for good and services there aren’t enough hours in the day to get those orders fulfilled and out the door on time.