At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.
Years ago we began receiving requests from HVAC, General Contractors, Plumbing and Electrical companies for something more than simply answering their phones. They needed a company to answer their phones and to also schedule appointments and dispatch service calls to their contractors. At Central Comm, we hire and train operators, some of whom […]
If you’re in the HVAC business, you know it’s a growing field and competition is increasing. One recent estimate gives the U.S. HVAC industry an $88 billion value with a 4.9% annual growth rate.
Has this ever happened to you? You call a company for the first time and the person who answers the phone is rude. What is your inclination? Do you give that company a second chance, assume the person answering the phone might have been having a rough day? OR do you hang up from that […]
It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. But that’s a topic for another day. This is the only time of the year, […]
Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]
What is it that makes your company different from the rest of the companies in your field? What DO you do better than the others? What differentiates you? Those are tough questions. Most people say, “I deliver a better quality of service”. Or, “we really care about our customers”. Those are fine, but guess what? […]
It’s time. You need help. In fact, you have needed help for a while. You are thinking about hiring an answering service and you have heard that Central Comm is one of the best from several referral sources. But you are embarrassed to admit that you have NO idea how it all works. Don’t be […]
I was at an informal networking group the other day and I heard something interesting. A local plumber was bemoaning the fact he may be losing business because he has so much work that it’s hard to keep up with the phone calls. He wasn’t in the group I was sitting with, so I waited […]
The Holiday season is over. Our lives are returning to normal now that we have celebrated the end of the last year. Presents are put away, decorations are taken down, family has returned to their homes. For some it’s a relief, for other it leaves a hole that’s not easily filled. Either way, for most of […]