I recently read a post that offered ways to save money in your business. I did not think most of the hints they offered would make a company into a place where I would like to work. It’s one thing to save money, but it’s another thing entirely to create a work environment where people […]
If your company is like Central Comm, most of our customers love us, and they rarely get angry with us. But we answer phone calls for other people’s company’s and sometimes their customers get really upset.
Happy New Year! Just when we all got really comfortable writing 2018 on all of our correspondence, they go and change the year on us. What a year it’s predicted to be!! We wrote about building a plan for the new year, and while some of you have already tackled that task, I am […]
Customer service is the backbone of any business. But what is really coming to the forefront of customer support is live chat with trained agents.
If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When a customer needs your help or an order is not properly processed, they are going […]
A business person is looking for the type of services you offer. This person heads over to Google and search for the keywords she likes and voila, your site comes up. She is pleased with the look and feel of your sight, the services you are offering are just what she was looking for, so […]
I remember a time when voice mail was all the rage. You never had to miss a call from a valued person, they could simply leave you a voice mail. At first it was kind of wonderful, because you could return people’s calls if you missed them. But then, it got bad.
We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they want, when they want it. Whether you are open for business or not.
Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest cool shoes and clothing to start the school year with. As nice as it’s been […]
If you have an E-Commerce site and not enough people to man it, fear not, Central communications is one of the best options for keeping up with orders from your website. Central Comm began it’s “life” as an overflow answering service for Doctors and Attorneys, but we have become So much more. As the demand […]