Central Comm and others were the first companies which accommodated, and even encouraged outsourcing. Companies like ours saw a need for services which support businesses of all sizes, but which did not require companies to hire additional personnel to fulfill those needs. We were the original outsourcing resource, if you will.
If you own a website and you offer products for sale on that website, then you are open for business 24/7. If you are a Mom and Pop shop, or if you are Chip Gaines, it doesn’t matter. When a customer needs your help or an order is not properly processed, they are going […]
It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. But that’s a topic for another day. This is the only time of the year, […]
At Central Comm, here on this blog, we frequently offer advice on how to handle incoming calls. We do not usually offer advice on what to do after the calls come in. But we would like, just this once, to share with you something we have learned in our own business. It doesn’t matter how […]
The Holiday season is over. Our lives are returning to normal now that we have celebrated the end of the last year. Presents are put away, decorations are taken down, family has returned to their homes. For some it’s a relief, for other it leaves a hole that’s not easily filled. Either way, for most of […]
Central Communications Answering Service loves working with companies in Long Beach, California. Here is why. Long Beach, California is the gateway to Southern California, for most products consumed. Long Beach has a highly diversified economy and is positioned well for employment growth, assuming the international and national economies continue to grow,” said Heather Stephens, director […]
Multitasking. It’s a misnomer, because other than walking and chewing gum, most of the time what we call multitasking is actually not. It’s jump tasking. Meaning we start one task and get it to a certain point, and then we jump into another task and so on and so on. There are other instances of […]
We have addressed this issue before, but from what we have heard, it’s time to talk about it again. If your phone rings, it should be answered by a person. The polls say, don’t let your calls go to voicemail. If you are under a certain age, it could be tempting to let the […]
What is the price you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact of losing a customer one call at a time when they aren’t getting what they […]
It’s late in the evening, your patient is calling because they feel ill, and you went home at 6:00 pm, tired and beat. What happens now? Will the phone simply ring and ring with no answer? Will a pre-recorded message come on and ask them to leave a voice mail? Or will a person […]