Christmas has come and gone. the presents have been opened, some will be kept, others returned, and gift cards are burning a hole in your pocket, ready to be cashed in for those after Christmas Sales.
So what to do when all of the Holiday sugar overdose wears off? I guess it’s time get back to business . Have you been wondering how you are going to handle the volume of calls you are receiving, while still being able to schedule workers and take service calls yourself? Well wonder no more!!
If you have a service-based business, like a plumbing or air conditioning repair service, you probably have a number of employees who are set up to go on service calls every day. It’s important to make sure that all of your bases are covered, however, it can be hard to handle it while you’re running your business. A dispatcher from an answering service can lessen your front office stress so you can concentrate on the daily operations and service calls that keep your customers coming back.
Just remember that the first impression that your customers get is via telephone. Make sure the person answering calls has a professional and pleasant voice, as well as a friendly demeanor. It can be difficult to find just the right person to handle your phones, especially if you’re in a small town or a rural area. One option is to use a company that provides pre-screened personnel who are professionally trained and provide a friendly and professional experience for new and repeat callers to your business.
The best part of a dispatch scheduling service is that you are free to do what you do best, represent and sell your services. What’s even better is in times of high demand, you won’t have one person in the office trying to handle multiple calls. Instead, you’ll have multiple people handling your calls and getting your customers the help they need.
Then there’s the tax and payroll savings. No wages, no payroll taxes, no vacation time, no health insurance, no expensive benefits.
Your business, the reason you went into it, is what you want to be working, not your “office duties.” Find someone to handle that for you so you can do what you love.
There’s so many benefits to using dispatch services, but here’s a list of some key benefits just to give you an idea:
- 24/7 Live Answering
- Improve business efficiency
- Improve customer experience
- Prompt and reliable communication with staff
- Efficient, worry-free process for emergency calls
- Less stress on yourself
Have you been thinking about solving your issues with dispatch services? Why not give us a call and we can work on a plan for you and your business?