I was just reading a post in Entrepreneur Magazine which puts forth the notion that all the people who work for your company should be thought of a sales people. This is not to say that your Sales Force is any less valuable, without product sales there isn’t much need for anything else. It is true that everyone who works for your company is representing your products and your services.
When you need someone to take inbound calls, or to take orders, it’s important to remember that person will sometimes be the first person a potential customer will talk to. If the person representing your company sound flustered, or out of sorts, then what kind of impression are they going to give the potential customer? Will it be one of professionalism and competence? Or the opposite.
Central Communications Telephone Agents are trained to become an extension of your current workforce. Central Communications agents, virtual receptionists, will handle each of your calls in a professional, expert, and prompt manner and are able to provide services for your business day or night, whenever your business requires our services.
Central Communications also offers emergency service dispatch for those with immediate needs. Our agents will get critical calls to the right person while maintaining an excellent reputation for reliable customer service. The more information we have at our dispoal as agents for your company, the more efficient we can be.