Thoughts for the New Year

  After years of a struggling economy and outsourcing, companies are feeling stronger now. In fact, many of the companies we have worked with for years now have a different struggle, one they like much better, and that is one of keeping up with the demand for their services.

Preparing For a New Year

If you are a new business owner and you aren’t quite certain how the end of year works just yet, Quicken has some great information on just how you should close out 2017: “Even if you have an accountant on staff or retainer, it’s still important to keep track of your finances yourself. It just makes good […]

Getting Your Phones Answered During a Disaster

Hurricanes and floods, wildfires burning entire towns, whole industries which may not be able to deliver products for years. You didn’t need to hear this from us, it’s all over the news these days. 

What Is The Price You Pay for Bad Phone Interaction?

  What  is the price you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact of losing a customer one call at a time when they aren’t getting what they […]

Tribute To Las Vegas

    Central Communications would like to take this time to offer our sincere condolences for the people who have been killed or wounded in one of the worst tragedies we have ever seen. There are no good things to say at a time like this, but we would like to try. Thank you to […]

To Make a Call or Not to Make a Call…

Too often these days, instead of picking up the phone to call a co-worker or a customer, we will send an email. We think it saves time and it is a more effective method of communicating, but is it really. Sometimes it truly is more effective to communicate directly with someone via a phone call. […]

Helping With Recovery

  What a month it has been. Wildfires burning up the West. A MAJOR Earthquake in Mexico. Hurricane Harvey has devastated part of Texas and Louisiana. Hurricane Irma has cut a swath of destruction on the Virgin Islands, through Cuba and the most southern Florida Keys have been destroyed.   If you were not in […]

The Doctor Is Out, May I Help You?

  It’s late in the evening, your patient is calling because they feel ill, and you went home at 6:00 pm, tired and beat. What happens now? Will the phone simply ring and ring with no answer? Will a pre-recorded message come on and ask them to leave a voice mail? Or will a person […]

Your Holiday Answering Service and E-Commerce Support

      Is your website looking good? Is it Mobile ready? Have you been running Facebook Ads? Are you stocking up on the most popular Holiday Items? Do you hate me now? This is kind of like those retailers who start putting out their Halloween items now, and you have barely gotten through the […]

The Importance of Trust

    Whether it be a professional relationship or a personal relationship, what is the single most important element of a long standing relationship? I believe it is trust. Yes, in personal relationships love is important, honesty is important in all relationships, but trust is one of the elements that binds everything together. You can […]