At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.
Years ago we began receiving requests from HVAC, General Contractors, Plumbing and Electrical companies for something more than simply answering their phones. They needed a company to answer their phones and to also schedule appointments and dispatch service calls to their contractors. At Central Comm, we hire and train operators, some of whom […]
Long before I started Central Comm, I got some simple, yet profound advice from a mentor. He said “If you want to build a business, then find a need and fill it. If you aren’t inspired to fill a need, then create a product, and let people know they need it.”
It’s everywhere. You can’t escape it. Social Media is pervasive. What was once the virtual playground for college kids is now mainstream. Your business colleagues, even your teenager, have told you that you need to take your business onto social media but you already don’t have enough hours in the day.
There’s a funny, not funny, situation which occurs every so often at our answering service. We have had customers call us and say, thank you. Thank you for the great service we receive from our Central Comm virtual receptionist. But I have a problem. When new clients come to the area and visit our […]
If you have ever been a new parent, you know that, especially with your first child, your pediatrician is on speed dial. If you are their pediatrician, what do you do when a panicked mother needs you in the middle of the night?
Restaurants are in the business of serving sit-down, carry-out, or delivery meals to patrons not necessarily to answer phones.
There were a few years, not so long ago, where, as a business owner, I would pick up the phone to make sure it was still working. Now, it’s seems like it keeps ringing all the time.
Central Comm has won many awards over the past years, and one reason we consistently win those awards is we set goals.
Did you know that your business is losing more than half of its calls by using voicemail? A Dutch telecom firm released a study revealing that 69% of callers will hang up as soon as they reach a voicemail box. When you use an after-hours answering service like Central Comm, a live call operator […]