Did you know that your business is losing more than half of its calls by using voicemail? A Dutch telecom firm released a study revealing that 69% of callers will hang up as soon as they reach a voicemail box. When you use an after-hours answering service like Central Comm, a live call operator will answer your company’s calls, and you will no longer have this issue.
It would be a shame to lose new business just because there isn’t a live person available to answer the phone when it rings. A highly-trained call operator will not only fill this role but also provide valuable intake and screening services so that you have the information you need when you make a callback.
If the nature of the call is something stressful (related to money, health, legal matters, etc) it’s impossible for an automated system to deliver even close to the same experience a well-trained agent can.
When a caller has someone on the other end of the line to speak with, they feel heard and spoken to. We all feel better when there is another person there to empathize and calm us down if we are experiencing difficulties. Telephone conversations handled by Central Comm’s award winning, highly trained operators at our answering services leave a good impression for the business.
You may have the perception that a professional answering service will drain your company’s balance sheet, but this isn’t the reality. If you are paying a staff member to handle calls, you already know the expense involved. Yet, letting those important calls go to voice mail can also result in lost clients .
Our Services can be tailored to your budget, with you starting small and perhaps expanding coverage as time goes on.
Does this sound like a fit for your company? Do you want to be able to respond to your customers 24/7 and build a long-lasting relationship? Then a live virtual receptionist could be just what you need to move your business to the next level.
Give us a call.