We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they want, when they want it. Whether you are open for business or not.
If you don’t want to hire people to man your phones 24 hours a day, then an answering service is important to your business. From doctor offices to customer service centers, the increasing demand for five-star service necessitates that companies embody a forward thinking strategy that is inclusive of the answering service. A phone answering service means that when a customer calls your business, they’ll automatically be diverted to your phone agent – and they’ll never even know.
Here are several reasons why you need a phone answering service.
- Your business will be open 24/7/365.
Today’s environment is one of instant replies and real-time communication. It’s never a good thing when your callers, patients and potential clients can’t reach you quickly and sometimes instantly. Your team of professional phone agents are here for you and your callers 24/7/365, days, nights, weekends and holidays. If your business doesn’t close for holidays, weekends, or natural disasters, then neither should your answering service. Put simply, you will never miss another call…how does that sound?
- Spurring Sales
Its a proven fact that when a potential customer’s call are answered by an operator versus voice mail, your sales will increase. Answering services help by keeping those potential customers from looking elsewhere for the goods or services they want.
- Connecting with Your Customers
Answering services help you connect better with your customers and offer a more personalized method of service.
- Keep up productivity
When you’re having your workflow constantly interrupted, it breaks the momentum of the day. If your workforce is being bombarded with calls, it can be a drain on their productivity before, during, and after. Central Comm’s operators can keep that from happening to your workforce.
- Maintaining Your Image
The image that you project to your customers goes a long way in them feeling like you are the company they are confident in doing business with. Answering services say a lot more than just “leave a message.” They show customers that you care even when you are unable to take their call.