We now live in a world where companies are virtually open for business 24 hours a day, seven days a week. With the growth of the on-line shopping sites, people are now used to being able to get what they want, when they want it. Whether you are open for business or not.
Summer is almost over. School is starting again in a few weeks. You have shopped for the latest backpacks, tablets, notebook paper and pens and pencils. If you are anything like our family, your children will want the latest cool shoes and clothing to start the school year with. As nice as it’s been […]
A common complaint that most principals of growing businesses have is either not enough time, or not enough money. It seems like when there are plenty of orders for good and services there aren’t enough hours in the day to get those orders fulfilled and out the door on time.
It’s that time of year. That time of year when we were children and it meant that school would be out soon. The days are longer, the nights shorter and the weather is warmer. There are barbecues, trips to the beach and pool parties for some. For my family, it always meant that summer […]
Ten years ago most of thought of a Website a a static place holder on the Web. A rack card in the midst of a million other rack cards, just sitting there, not doing much. Fast forward to today. Websites are wehre potential clients go to check and see if you are legitimate. If your […]
Something no one wants to think about is preparing for a disaster. If you look around at news reports for the past year or so, without a doubt you will see that disasters happen, whether you are prepared for them or not. Waiting until a disaster is upon us is the worst possible time to […]
Success means looks different for each of us. For a long time, the picture of success was a fast, expensive car, a big fancy house and designer shoes. I think that’s changing. Most of the people who really coveted those things saw that they aren’t the end all be all in life. Success can mean […]
Big corporations have a myraid of data tools at their dsiposal, and if I were a betting man, I would be that one of them is a formula for what it costs their company to replace a long time customer. I am sure someone at Central Comm know the answer to that, but I […]
What is it that makes your company different from the rest of the companies in your field? What DO you do better than the others? What differentiates you? Those are tough questions. Most people say, “I deliver a better quality of service”. Or, “we really care about our customers”. Those are fine, but guess what? […]
This is a post we did years ago here on Central Comm, but it’s still relevant today, perhaps more so in the current age of rude rules. See if you agree Written by Randall Olson Every time that your business telephone rings, there is an opportunity to build or damage a customer relationship. When an […]