We all live hectic lives and it’s hard to remember with everything else we have going on to make important doctor appointments and follow up appointments while working full-time and dealing with our families. Giving customers a way to schedule an appointment 24/7 makes great business sense. Most small businesses are only open Monday through Friday from 8a-5pm. That means during the week, they are only able to book appointment 27% of the time.
A medical answering service will help save you time, reduce no show appointments, and improve overall staff efficiency.
With patients trying to fit in last minute appointments before the new year, medical offices can be extremely busy. Central Comm can be a way to save time and frustration for your patients. We are fully compliant and have well trained operators who can handle incoming calls. What can hiring Central Comm do for your medical office?
Better utilize your receptionists’ time: Patients call throughout the day to schedule appointments or check on the status of their prescriptions, all while patients that are actually visiting the medical office are asking questions and trying to complete their check-in. A medical or dental answering service can help schedule appointments for your patients, which will free up time for your receptionist.
Decrease the number of missed appointments: A medical answering service will help decrease no show appointments because there will always be someone available to answer your patient’s phone call. Receptionists will no longer have to go through all of their messages and call back patients to reschedule appointments. This can often result in a missed appointment if the patient cannot be reached.
Appointments can be scheduled at patient’s convenience: Patients tend to call right before an office opens and right after it closes, desperately hoping to get through on their way to and from work. When your patient has to leave a message about their appointment, phone-tag then begins. A medical answering service can change existing appointments or schedule new appointments 24/7.
Follow-Up Appointments can be scheduled: After many patients leave your office it is necessary for your receptionist to make a follow-up or test result phone call. A medical answering service can handle calling patients about their test results and if necessary they can even schedule follow-up appointments to free up your receptionists’ time.
Take advantage of never losing or dropping another appointment again as you automate and innovate your solutions.