No matter how brilliant and qualified the employees at your company are, if they can’t work together, if they can’t collaborate effectively, there is bound to be issues. Unless you are a one man, or woman, show, team members must be able to lift each other up, motivate each other and inspire each […]
When I am out in the field and meet someone new, I often get asked this question, “How can Central Comm help my business?” I sometimes find it challenging to answer that questions, not because we are limited in what we can do for your company, but because there are SO many things we can offer. […]
On Line or In Person. That’s the choice here. But does it truly have to be either or? In these days of online everything it’s all too easy for people to become physically isolated from the world, and it’s something that troubles some people dearly. But I say that’s a little bit of pish […]
It’s the most wonderful time of the year…If you are under the age of 18 that is. School is out for the summer and your children are excited. Of course, in a week they are going to be bored. But that’s a topic for another day. This is the only time of the year, […]
Who IS our ideal customer? That’s a tough question, because we don’t have just one type of ideal customer, we have several. The obvious answer is Doctors and Attorneys Offices. We have been answering their overflow calls for years and years. Today, however, we also serve as receptionists for many up and comping Law Firms […]
It is National Nurses week!! Why would that be something an answering service would celebrate? Earlier this week we took a moment and said Thank You to all of the nurses who give so much to care for us.Today, in honor of Nurses Week, we want to also talk about how Central Comm got it’s […]
The job market is going strong these days, which makes it easier for those who have been displaced for a long time to find work, and perhaps find better opportunities than were available just a year or two ago. But it also make the competition for good workers more difficult to contend with. So, what […]
American culture has for years embraced the notion that the more hours you work, the more effective you are. There are studies out now which dispute that fact. According to Lou Babuaata of Zen Habits prioritizing your Most Important Tasks, doing them first thing in the morning and then moving on with all of the […]
There are companies which have a Fiscal Year End that differs from the calendar year end. There are also those who prefer our Fiscal Year End follows the calendar year. Which means in short order we have to be prepared for Taxes, both personal and corporate. Instead of panicking at the last minute and causing […]
What price do you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact of losing a customer one call at a time?