What price do you pay when your phones go unanswered, or you are in a hurry to get the caller off the line because you are in a meeting? How valued does the caller feel? What’s the impact of losing a customer one call at a time?
When you have been in business as long as Central Comm, you know for certain that it’s customer service that sets you apart from other businesses. In some instances, you are offering a product which is not truly unique, so what will differentiate you from your competition? It’s probably not price. In our case, we […]
Is your website looking good? Is it Mobile ready? Have you been running Facebook Ads? Are you stocking up on the most popular Holiday Items? Do you hate me now? This is kind of like those retailers who start putting out their Halloween items now, and you have barely gotten through the […]
Central Comm has two main offices, one is in Riverside, Ca and the other is in Henderson, NV. We like to keep abreast of things that affect the people in those two states, as well as the rest of the country. Today we came across an exciting post from Shelley Berkley of Touro University: […]
Central Comm has “live” people answering your phones day in and day out. I am not certain why the term Live is necessary, but to ensure people understand what we do, I am going to stick with that term. It always seemed to me, an English major, if one uses the word person in […]
We have all heard the phrase “the fortune is in the follow up” but are you guilty as charged of neglecting leads and botching the follow up? For many businesses, following up with potential customers and clients is the one of the most important business actions that a business can do. Lead generation is an […]
Your website is open for business 24/7. Your staff is available to assist customers from the hours of 8 to 6. What happens when a potential customer needs help and it’s outside of those normal business hours? Do they reach a recording which tells them to call back during normal business hours? Chances are they are […]