Your website is open for business 24/7. Your staff is available to assist customers from the hours of 8 to 6. What happens when a potential customer needs help and it’s outside of those normal business hours? Do they reach a recording which tells them to call back during normal business hours? Chances are they are working during your normal business hours and will not have the time to call back then. What do they do? They go find the product on another website where they can get their questions answered.
You probably don’t have the funds or the time to hire a second shift just to answer questions from the Website. So what do you do? You hire us, Central Communications, and we take those calls. Our agents are on 24/7. They are professional, we will work with you to make certain they understand your offerings, and when a potential customer has a question, our agents will be there to assist them. Problem solved.
There will be no need for those customers to go elsewhere for the same products or services. So go ahead, let Central Communications handle your E-Commerce Support. Call Center Agents can take orders on the phone or online, provide help desk or website support, offer catalog and product information, handle subscription renewals and more.
Central Comm, here at your service!