How Central Comm Can Help Your Business

A common complaint that most principals of growing businesses have is either not enough time, or not enough money. It seems like when there are plenty of orders for good and services there aren’t enough hours in the day to get those orders fulfilled and out the door on time.

Achieving Work/Life Balance

  Achieving Work / Life Balance. Is there really such a thing?  Americans are notorious for their lack of work/life balance. Too many of us work through lunch, stay late and don’t take our allotted vacation time. But that is changing.

Central Comm, Serving the Medical Community

It is National Nurses week!! Why would that be something an answering service would celebrate? Earlier this week we took a moment and said Thank You to all of the nurses who give so much to care for us.Today, in honor of Nurses Week, we want to also talk about how Central Comm got it’s […]

It’s National Nurses Week!!

  Central Comm would like to take a moment to honor all the amazing women and men who devote their lives to caring for us when we are ill. I don’t really know that one little week of Thank You’s is adequate, but it’s a start.  If you know a Nurse or even see one […]

Collaboration When Distance Is an Issue

    Today, with the Cloud and the myriad of collaborative software programs, the issue of dealing with team projects involving people all over the country, or perhaps all over the world, is much easier to deal with. We have clients at Central Comm who have offices all over and they provide us with the […]

How To Build a Strong Team

They say it takes a village to raise a child. In most cases, it take a team to build a strong company, just as it takes a village to raise a child. Solo entreprenuerships are more rare than we think. To really build a company which will thrive and grow, we need people.

Friday the 13th!

I think some of the younger people I know, including my children, are far less superstitious than people in their 50’s and 60’s. Why is that? It’s my opinion that those of us who are a tad older grew up around all these crazy superstitions. Drop a fork and it means company is coming, if […]

Managing Stress At Work

No matter how much we love our jobs, there are bound to be those days where it seems like nothing goes quite right. Even if our own day is going well, everything is on track, tasks are getting completed, everyone on our team is in synch, there can be that one customer who is NOT […]

The Proper Way To Answer Phones

This is a post we did years ago here on Central Comm, but it’s still relevant today, perhaps more so in the current age of rude rules. See if you agree Written by Randall Olson Every time that your business telephone rings, there is an opportunity to build or damage a customer relationship. When an […]

About Customer Relationship Management

At Central Comm, here on this blog, we frequently offer advice on how to handle incoming calls. We do not usually offer advice on what to do after the calls come in.  But we would like, just this once, to share with you something we have learned in our own business. It doesn’t matter how […]