Answering Services and Call Centers in the Cloud Era – Part 1

In a recent post, we discussed moving your business computing to “The Cloud.” It seems I am not the only blogger focusing on this emerging concept. In fact, I found several articles recently about the inevitable transition from the use of clunky desktop and laptop devices, to accessing the cloud via ever more capable mobile […]

New Frontiers for Answering Service: Web Based Business

For years answering services have been associated with certain professions. We expect that when we try to get hold of our family physician after hours we will reach his or her service.  If we call for emergency service from a plumber on the weekend, we expect to reach a service. This is still true today, […]

Tip for Handling High Employee Turnover

In high employee turnover industries such as  retail, fast food, health care, entertainment , telemarketing, hotels and restaurants,  there are special challenges associated with maintaining proper staffing levels. If you are an owner or manager of one of these types of businesses you know high employee turnover is a fact of life.  You know how […]

It’s Time For Us to “Like” You on Facebook

It is time for your practice or small business to embrace social media marketing.  Don’t take our word for it. “‘This was the year when companies large and small began to realize the importance of social media, and there has been lots of investment in social media,’ said Augie Ray, a former Forrester Research analyst […]

The latest advances in technology!

At Central Communications part of our mission is to stay abreast of the latest in technological advances in order for us to provide you with the best service. In looking around to study those advances in tech, I often come across some interesting articles  and while they aren’t just about tech things we can use […]

Here is What Our Customers are Saying.

“South Coast Answering Service is a life saver! They were able to quickly locate call records from a year prior in order to assist me one day. It gives me confidence in how they handle my patient’s information as well as in the job they do. Thank you South Coast!”