For years answering services have been associated with certain professions. We expect that when we try to get hold of our family physician after hours we will reach his or her service. If we call for emergency service from a plumber on the weekend, we expect to reach a service. This is still true today, but with the technological advances available to the state of the art call center, we can now provide services to emerging industries in whole new ways.
As a case in point: we currently provide customer service for a number of web base businesses throughout the nation. In the case of an on-line purveyor of fruit baskets, we provide the 800 number that appears on the home page and contact page of the site. Our live agents answer that line anytime it rings 24 hours per day, 7 days per week.
No matter what time zone a caller is calling from, our computer aided live agents are ready to assist the customer with answers to common questions, or to help place an order.
Our systems allow our agents to quickly log-in to the shopping cart of an on-line store to help a client select the right product and complete the sale.
This is just one example of how our cutting edge 24/7 live answering service can assist businesses in emerging industries that did not even exist a decade ago. If you have an online store and need a reliable source for 24/7 customer service, give us a call. We would love to demonstrate how our service can pay for itself by converting business that may otherwise be lost.
Central Communications Answering Service.