This is it, this is the end of an era. McDonald’s is trying to force us to enter our own orders, grocery and hardware stores have self-checkout. The time has come for robots and automated systems to take over the world. Or has it?
Virtual Assistants, Virtual Receptionists, Virtual meetings. The virtual world is creeping into the real world. Most of the technology to hold virtual meetings has been around in one form or another for years, but today with faster bandwidths and better technology, virtual meetings are becoming more practical than ever before. As more business owners and managers […]
The last time I had an appointment at my Doctor’s Office the phones were ringing and ringing. The gentleman who was manning the front office looked frazzled and was making his best attempt at keeping things under control, but he was clearly overwhelmed. I believe this was a Monday morning, and people who had not […]
Small company, medium sized company or large company, the size doesn’t matter. What matters is that your phones are ringing and the person or persons fielding the calls is making a great first impression. If this company is your “baby” and you’re are still trying to wear all the hats, salesperson, webmaster, accountant, receptionist and marketer […]
When a new customer calls your office and is put right into voice mail, or worse yet, is met with a surly greeting from a frazzled receptionist, what do you think is likely to happen? Sometimes, the customer is understanding and will call back to try again. Sometimes that customer is calling because they are in […]
In the past week or so Facebook Announced they will be locating a brand new data center in Papillion, Nebraska. Facebook announced during one of their press conferences that they are going to be building the new data center along Highway 50. ” Facebook is joining Nebraska to help grow its community,” Nebraska Gov. […]
You hear about it all too frequently. A friend of yours receives a phone call, the caller sounds official and makes it seem urgent that you respond quickly or you could lose an opportunity for a great prize, or worse yet, you could be in trouble if you don’t send money. These telemarketing frauds prey particularly […]
Who answers your phone lines BEFORE everyone gets to work? Who answers the phones AFTER everyone leaves work? Who is your receptionist? Could your receptionist possibly like to do something more challenging? Who is that person on the other end of that e-commrece inquiry? That could be Central Comm. With well trained personnel, there just […]
For the past five years, you have seen your business numbers steadily climb. You are now at a point where you either must start turning away business, or you need to staff up. As well as staffing up, it might be prudent to consider outsourcing certain operations at this time.
So, you are running a business. It started out small, and now it’s getting bigger. If you are like the other small business owners you feel that there just are not enough hours in the day. Between managing your business, managing employees, answering the phone, and actually doing your job, the time runs out […]