For the past five years, you have seen your business numbers steadily climb. You are now at a point where you either must start turning away business, or you need to staff up. As well as staffing up, it might be prudent to consider outsourcing certain operations at this time.
There are great IT firms who can walk you through upgrading your current computer systems and networks. They can take the burden of researching all the different configurations, shopping the hardware, and even work with you to plan your upgrades so they impact your business as little as possible. If you are moving to a bigger office space, it will be important that all the right wiring and infrastructure is in place, and in the right places.
If you are running an e-commerce operation as well, then consider using Central Comm to help support your on-line sales. We already have plenty of experience in that arena, you can also use Central Comm as your first responders. We can develop a comprehensive set of instructions, questions, answers and make it so your callers never know that we are not sitting in your lobby.
Two big items off your list already. Is this sounding good? Then you are free to decide what type of employees are going to help your business grow. More experienced people will require less training, and for certain parts of the business that could be the way to go. Less experienced, but more enthusiastic people whom you can imbue with your company’s philosophy could be just the ticket in other areas. If you can help them work as a team, they can learn from each other and you have the perfect formula.
Just remember, if your business is growing, then you are on to something. But trying to handle everything yourself is no longer going to work. Keep doing the things you are good at and love to do. Hire people who are good at those other things and let them do those for you.
We wish you great success!