Central Comm and Branding

    Branding..You have probably been hearing about it for a while now, and perhaps you aren’t quite certain what it means? 

Why Would I Need An Answering Service?

When folks find out I work for Central Comm, the first thing out of their mouths is, “Why would my business need an answering service?” They say it more out of curiosity than anything else, but it still challenges me. I take a deep breath and try to answer in an informative and polite manner. […]

Career Tips

At Central Comm we make it a part of our culture to encourage every one in our company to strive for their very best every day.

Bad Business Advice

          Here at Central Comm, we are in the business of helping other businesses to succeed. When our customers’ businesses grow and prosper, it’s good for them and good for us. In the old days, they called that a win-win. Our customers win, and we win. Now, more than ever, we […]

Advantages of Outsourced E-Commerce Call Centers

    Business is good and you are stretched thin trying to keep up. It’s your goal is to provide effective customer support to your customers while keeping your costs low. Whether via phone or online, you want your customers to get great 24/7 customer service.  Have you thought about outsourcing some of your company’s […]

Central Comm, Customer Service Matters

  At Central Comm, we not only service our customers, we service our customers’ customers. If you think customer service is an important tool in your business tool belt, just imagine how critical good customer service is to Central Comm’s business.

Dispatch Services For Your Business

    Years ago we began receiving requests from HVAC, General Contractors, Plumbing and Electrical companies for something more than simply answering their phones. They needed a company to answer their phones and to also schedule appointments and dispatch service calls to their contractors. At Central Comm, we hire and train operators, some of whom […]

The Added Benefits of a Virtual Receptionist

  There’s a funny, not funny, situation which occurs every so often at our answering service. We have had customers call us and say, thank you. Thank you for the great service we receive from our Central Comm virtual receptionist. But I have a problem. When new clients come to the area and visit our […]

Pediatric Answering Services

  If you have ever been a new parent, you know that, especially with your first child, your pediatrician is on speed dial. If you are their pediatrician, what do you do when a panicked mother needs you in the middle of the night? 

Starting Your Own Business

  At Central Comm, we have had the privilege of working with small businesses and start ups. When the corporate grind gets to be too much, or when a position within a company has been eliminated, both are reasons people tend to start their own business.