There is a saying which goes something like this “People won’t always remember what you did for them, but what they will remember is how your made them feel.” As a company, your product lines may be top drawer, your knowledge may be exceptional, but if your customers don’t feel valued, what then?
There are businesses who have great products and great know how, but they never quite understood just how important good customer service can make all the difference to your business. Good customer service isn’t just important… it’s absolutely vital. Not sure why? Check out these four simple reasons to gain a better understanding.
1. It’s What Customers Will Remember
People will always remember if your customer service was really great or really terrible. Customers aren’t just looking at your products, They want to know they are working with someone who values their partonidge and has intergrity. If you, or one of your employees, represents your company well, your customers will remember your company fondly. Should the representing your company behave in a negatiive or dismissive manor, or in any negative way, you’ll probably lose a customer and garner some bad reviews.
2. You are only as good as your last sale.
No matter how successful your company has been in the past, each sale, each customer interaction, reflects upon people’s attitudde towards your company as a whole. If you have good customer service, people naturally assume you have good products. If you have bad customer service, people naturally assume you have bad products. The same goes vice versa. This can be anything from a botched repair, a shipping error, returns, services, and anything else. The best of the best always treat their customers with respect integrity.
3.Show Customers You Care
When you take the time to courteously and effectively take care of your customer’s issues, it shows you truly care about them. Without customers, you sell no products or services. When you don’t make sales, you have no cash flow. Without cash flow, you can’t pay your overhead. When you don’t pay your overhead, your business literally fails.
4.Good Customer Service Generates Word of Mouth Business
From a purely business standpoint, good customer service is a great marketing angle. It’s something you can tout in your advertisements which is sure to bring you in more customers. People like to hear you have top notch customer service, pure and simple. Anything that can help you with effective marketing is worth the extra effort. Don’t forget, there are numerous resources on the internet these days where potential customers can see reviews written about your products and services. You want those review to say good things about your company.
Each year for man years, Central Comm has submitted to esting by agencies which rank customer service quality, independent from what we think, and each year we
These are just a few of the reasons why customer service is vital to the overall health of your small business. It takes a consious effort to have effective, friendly customer service, but the benefits are numerous. With a little extra effort, your business can soon be reaping the benefits of top-notch customer service.