If you have ever spent an entire day answering phones, whether it be as a virtual receptionist, an answering service, a dispatch service, it can be a rewarding experience, but it can also be taxing at times.
There are days when it seems like everyone is grumpy. But I have heard, and seen my operators turn those grumpy people around. Sometimes all people need is for someone to treat them with respect. Our operators do their very best to make you and your customers feel respected and heard.
So, if it seems like there are just too many grumpy people in your path today, try a smile, a listening ear, and a positive attitude. I can guarantee you that it is sometimes far easier to fall in with the grumpy people, but your whole day will feel better and go by faster if you let the grumpiness roll off your back. Instead, focus on the good things, and be grateful for them.