Small business often feel like they are in a proverbial Catch-22. They don’t have quite enough call volume to justify hiring a virtual receptionist but they have too much to keep up with the hourly interruptions of incoming calls. A medium sized business is growing, they have a receptionist on staff who is capable, but the work load is getting too big for them.
What’s a small business owner to do? While many entrepreneurs would enjoy having a more professional phone presence for their business, they don’t always see the ROI because they don’t see the bigger picture.
The bigger picture looks like this: Virtual receptionists can do more than answer phones, if you need them to. For example, a virtual receptionist can handle customer service inquiries, take product orders, making sales calls and much more. Here are four signs your phone answering system is due for an upgrade:
1. Your customers frequently complain about busy signals and missed calls. A virtual receptionist answering service ensures calls are received and fielded in a professional, prompt manner. virtual receptionist can help you assess your needs and prepare a virtual answering service that puts your best face forward when customers call in.
- You’re missing out on important opportunities. Phone problems can also have a more direct impact on your bottom line. Have you ever lost a sale due to message that wasn’t received or a call that didn’t go through? Has a customer or partner ever been forced to wait on hold with an urgent matter? If so, an virtual receptionist can help.
- Your staff are overworked and unable to keep up with incoming calls. Virtual receptionist services can drive productivity by screening calls and forwarding them to the right team member, reducing the amount of nuisance work for admin staff.
- You have staff working remotely or employees on the road. Managing multiple locations, remote workers and other challenges of distance requires sophisticated solutions. A virtual phone answering service from virtual receptionist makes it easier for calls to be routed to different locations, keeping your staff and your customers connected at all times.
As you can see, there’s more to a virtual receptionist than meets the ear. In other words, it’s not just about screening calls or presenting a professional business image. Those benefits are vital, of course, but there is also value in knowing you can rely on a virtual receptionist to handle other phone-oriented tasks – and you don’t have to worry about them calling in sick. With a virtual receptionist, you can have your bases covered.
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