Knowing what to say when you don’t know the answer!


As with all our communications, whether they be business-related or on a personal level, we don’t always know the answer to questions. In these cases, it is best to make sure you do have the best answer. To do this, you need to consult with the business you are working for or with or do your research. It is so important to maintain credibility and there will be times when you just have to be honest and say that you need to get back to the person with the correct information.

Honesty is always the best and your clients and friends will appreciate this. It is impossible to know the answer to everything even with the best sourced “script” in connection with customer service questions, and especially in dealing with life. It’s all in how you deal with it! If you are presented with a question in a business setting, be sure to let the person or client know that you will get back to them by the end of the day or the next day. In this way, they know you care and that you are conscientious in dealing with the matter.

Going the extra step will show them how important they are to you and your business. The same applies in real life. Be sure to be honest and let the person know that you will answer the questions to the best of your ability and will let them know in a specified time frame. Sometimes, questions will take you off guard. Consult, research and find the answer or find someone with whom you can discuss the question and come up with a viable answer. If you think you know the answer, you can give the information as you have it and be sure to say that you will get more definitive information and pass it along in a timely manner.

This allows you to show your interest and maintain your credibility, while allowing you time to get more information. It’s all in how you handle the situation! Stay informed and ask questions yourself and you will be able to say the right thing even when you don’t know the answer!