Healthcare Answering Services

central comm answers phones for medical professionals, medical answerings service, appointment settings,

Central Communications has over 60 years of experience excelling in providing a professional answering service for your thriving healthcare practice. Whether serving patients in the medical, dental, hospice, or academic fields, our specially trained Call Center Agents will provide HIPAA compliant service and ensure confidentiality for your patients.

We believe in the best: the best technology, the best staff, and the best service. These three things give us what we strive for–the best clients.”

By choosing a HIPAA-compliant answering service i , you can be certain your office is protected at a federal level for Patient Health Information (PHI). As part of our award winning customer service, Central Comm’s operators are trained on how to expertly handle all patient-related information to ensure HIPAA compliance.

So what else does Central Comm have to offer your medical practice?
We can offer you consistent coverage for after hours, and also for those peak hours of the day when everyone seems to be calling for an appointment. Mornings on Monday and Friday are almost always big phone call hours. And then there’s the peak times for appointments. Plenty of people use their lunch hour to cover their Doctor’s appointment time slots. It can also be a time when patients are breaking away from work to call and make appointments. If you have a scheduling program and give us access, we can help.

Central Comm can take care of the calls where patients simply need directions to your office, or perhaps the office hours and types of practice. Should the caller need to speak directly to the doctor or PA, we can then put the call through, or send a text to the doctor’s phone.

If your Medical Practice closes at six pm, we can still handle your patient calls during the evening. Once we know how you wish us to notify you or someone on your backup team of any emergencies, we will have you covered.