AT Central Comm we interface with all different manner of businesses. From Law Offices to Service Companies. What we have found is, just like us, most successful businesses offer great customer service. WE all strive to deliver quality products, but what really creates customer loyalty is the quality of the service they receive from a company.
AT Central Comm we interface with all different manner of businesses. From Law Offices to Service Companies. What we have found is, just like us, most successful businesses offer great customer service. WE all strive to deliver quality products, but what really creates customer loyalty is the quality of the service they receive from a company.
In general, we have learned a few things about providing great customer service. Today we thought it might be a good idea to share some of the things we have learned in our business, which in turn can help you in YOUR business.
Listen– First Listen, then Listen some more, then think, and then respond. All too often we listen and while we listen we formulate our response. Try to simply listen and to understand what the person wants from you. Don’t anticipate, just listen.
Be Patient– When the caller on the other end of a conversation is hurried and perhaps a little frantic, it is natural to respond in kind. Take a deep breath, repeat back to them what it is they are calling about, and do your very best to remain calm.
Be Informed– At Central Comm, our operators have information at their fingertips, about the company they are answering phones for at that moment. Often times, companies which are growing rapidly neglect to offer that same information to their own employees. Before you endeavor to answer questions for a potential customer, make certain you either know the correct answers, or you know where to go to get them.
Be Willing to go the extra mile – There is an old adage, “that’s not my job”. In some instances, it could be that you should not take on certain tasks, but for the most part, when a customer needs help, don’t tell them it’s not my job. Explain that you might need a little time to find the right person, but don’t pass them off.
Central Comm at your service
