Through the years Central Communications has amassed clients from all over Southern California, with the capability to help businesses all across America. Central Comm. has Years of experience in Live Answering and Call Center Services. Because of that experience we’re familiar with every aspect of the call center world. We tend to keep our customers for a long time once they come to us. In Orange County, San Diego County and Riverside County, some of our customers have been with us for well over 10 years, and more.
What makes us the best? Our award winning staff. Each member of our team is a skilled, highly motivated individual whose goal is the successful communication between you and your customers. The reduced costs and reduced call-management responsibilities that hiring Central Comm. affords will give your company more time to focus on the core functions of your business. Plus we understand the needs of all our clients. You may not be aware of it, but we don’t just answer calls in Orange and Riverside Counties. We also study the market in other parts of the country, and service clients all over the United State of America in every major metropolitan area.
Here’s What We Do
Central Communications works with you on what we need to know to be your provider of call center services. We sit down; find out who would take which types of calls, build a list of frequently asked questions and how you would like us to answer them. We don’t just say, oh we don’t know we are just the answering service. That’s what we mean when we say, “When Business Calls… Experience Answers”. All kinds of business–the best kind of experience.
“We believe in the best: the best technology, the best staff, and the best service. These three things give us what we strive for–the best clients.”
Here’s How We Do It
Central Communications achieves the best technology by using a high quality, web-enabled telephone (ACD) system with integrated virtual assistant functionality, protected by system redundancy and emergency power backup. We stay at the forefront of our industry through memberships in professional call center associations like Unity, ATSI, and SNUG.
To Find & Keep Our Award Winning Staff…
…we offer competitive wages and benefits, screen applicants carefully, and provide an attractive, comfortable work environment. We hire staff from Riverside and Orange County, where we have our other office. Finally, we achieve the best service by training our staff extensively, recording and monitoring calls for quality assurance, and setting goals to go “above and beyond” for our customers.
Learn about our Riverside, CA office winning the ATSI Award for Excellence!