Outstanding Service Earns Award of Excellence – seven time award winner
Central Communications Corp. wins coveted ATSI Award of Excellence
June 29, 2015, Riverside, CA — Central Communications Corp. has been honored with the exclusive ATSI 2015 Award of Excellence for the 7th consecutive year. This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK. Central Communications Corp. was presented with the award at ATSI’s 2015 Annual Convention held at Hilton Torrey Pines, La Jolla, CA.
From President John Yocca : “It is with great pride that I accept this prestigious award on behalf of the entire team here at Central Communications Corp.. Our goal has always been excellence in customer service and I believe this award is proof that we take pride in how we conduct ourselves. Without the dedicated and professional employees who are the backbone of our company this award would not have been possible.
Independent judges are contracted by ATSI to evaluate message services over a six month period. The scoring criteria includes:
Courteousness of Rep
Accuracy of Call
Knowledge of Account
Overall Impression of Call
“The ATSI Award of Excellence is the most prestigious recognition of exemplary customer service in our industry. Award recipients demonstrated the highest level of service throughout every aspect of a caller’s experience – exceeding the award’s rigorous criteria and customer service standards. It’s quite an honor,” says ATSI President Jeffrey W. Zindel.
The award started 19 years ago as a means to improve the overall quality of the call centre industry by setting expectations and measurements to ensure a successful call handling experience.
Now a seven-time winner Central Communications Corp. earned the Emerald Award for seven consecutive years. ATSI extends its congratulations to the staff of Central Communications Corp. on their proven quality service to their customers.
The Association of TeleServices International was founded in 1942 as a national Trade Association representing live answering services. ATSI now encompasses companies across North America and the UK offering specialized and enhanced operator based services including: call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services among others.