Who’s answering the calls coming into your business? Are you trying to do it all yourself? Is there one receptionist for 100’s of inbound calls? There might be a better way to keep up with your business calls, and I think Central Comm could be your answer.
We have quoted survey after survey which show Customers and potential customers DO NOT want to get put into a voice mail phone tree. They want to talk to a person. But they don’t simply want a message taker, they want someone who can answer the basic questions, and if the person they need to speak with is unavailable, they want to be assured that person will be returning the call.
When I call on prospects and ask them what they are doing to handle their business phone calls, in the smaller businesses the answer is, oh I just forward them to my cell phone. That can either be a bad idea or a good one. As I explore further with them, a few facts come popping up that actually help the case for my services. Here, let me give you an example:
The phone rings in your office, you have it forwarded to your cell, but you are out meeting with a client. You can’t interrupt your meeting to keep answering the phone, that would be rude and disrupt the time with your customer, so you let your calls go to voice mail. As your meeting continues, the phone is on vibrate and it keeps notifying you of calls coming through. Are you really giving your appointment all the attention they deserve? I know from experience that it’s not an effective call, from either person’s perspective, when a cell phone keeps going off while you are trying to have a discussion.
Now, let’s say you complete your meeting and you check your voice mail. The first message is from a long-term customer that just wanted a simple question answered. The second message is from that same customer, but now they are getting upset. The third message, same customer, and they are mad. I think you know where I am heading with this. The other calls are all from other businesses attempting to solicit business from you. Now you have 15 messages in your voice mail, and you have to listen to each of them sequentially. While you listen to those, that first customer has called again and she is really fed up now.
Central Comm has a better option. We can work with you to set up custom phone answering procedures, tailor-made to your operation. You can give us a list of questions people ask you most often, and we can also have the answers to those questions ready to give to your customer. I think this would have fixed the first situation quite nicely, don’t you? One of the other things we can do is turn your calls into Text messages. That way, without having to check voice mail, you can see instantly what each call was about, and which ones you should return right away, which ones can wait, and which ones you may simply delete.
Central Communications call center / answering service has evolved into something then a person sitting behind a switchboard taking messages. Because of the increased demand for more comprehensive services, we also offer Virtual Recepnists. Ask us about what type of offerings we might have to serve you and your customers. You might be pleasantly suprised.
At your service