Answering Service Never Sleeps- But You Should!!

Central Communications operates 24/7. But we don’t work our operators 24/7. Are there any of you out there who wake up at five in the morning and work until one the next morning? Stop! You may not know this, but you are killing yourself slowly but surely. All of us at Central Communications believe that a good night’s rest (or a day’s rest if you are a night operator) is essential to maintain a productive work environment. Don’t believe me? Try getting a good night’s sleep for a couple of nights in a row, and get back to me on it.

Sleep studies by these researchers state:

“The first productivity studies were conducted by Ernst Abbe at the Zeiss lens laboratories in the 1880s. They indicated what every other productivity study has shown since: that, up to around 40 hours a week, we’re all pretty productive but, after that, we become less able to deliver reliable, cost-effective work. Why? Because when we get tired, we make mistakes-and the extra hours we put in are absorbed by correcting our errors. This is demonstrably true in industries like software coding, in which mistakes can cost a lot of time to put right. But it is equally true in manufacturing where more units of production also mean more flaws and waste.Answering Service USA

Even though the data around productivity has proved pretty remorseless, humans have found the message hard to accept. It seems so logical that two units of work will produce twice the output. Logical but wrong. The critical measure of work isn’t and never should be input but output. What matters isn’t how many hours your team puts in, but the quality and quantity of work they produce.”

This is where the whole sleep thing comes in. Although we might all like to imagine that we can work happily through the night, once again the data’s all against us. Lose just one night’s sleep and your cognitive capacity is roughly the same as being over the alcohol limit. Yet we regularly hail as heroes the executives who take the red eye, jump into a rental car, and zoom down the highway to the next meeting. Would we, I wonder, be so impressed if they arrived drunk?

The reason sleep is so important is because fatigue isn’t simple. When we are tired, our performance doesn’t degrade equally. Instead, when you lose a night’s sleep, the parietal and occipital lobes in your brain become less active. The parietal lobe integrates information from the senses and is involved in our knowledge of numbers and manipulation of objects. The occipital lobe is involved in visual processing. So the parts of our mind responsible for understanding the world and the data around us start to slow down. This is because the brain is prioritizing the thalamus–the part of your brain responsible for keeping you awake. In evolutionary terms, this makes sense. If you’re driven to find food, you need to stay awake and search, not compare recipes.

After 24 hours of sleep deprivation, there is an overall reduction of six percent in glucose reaching the brain (that’s why you crave donuts and candy). However, the loss isn’t shared equally: the parietal lobe and the prefrontal cortex lose 12 to 14 percent of their glucose. And those are the areas we most need for thinking: for distinguishing between ideas, for social control, and to be able to tell the difference between good and bad.”

I’m an hopeful that  you are printing this out to show your workaholic friends and maybe even your employer by this point. At our company, we pride ourselves on our customer service, and without well-rested, alert personnel, we can’t give the best service. So read this blog again, and make sure you pass this on to friends, family, and everyone in your office. You could be saving lives with this revolutionary news . . . so what are you waiting for?