Customer Service:
800-876-7707
| Sales: 844-273-3940
Whether you sell widgets or services to widget manufacturers, Central Communications can serve as your full-time order fulfilling department. Call Center Agents can take your calls after hours and during peak “call overflow” times. We can customize your script and even up-sell during the call to increase your revenue. Add-on services include toll-free numbers and a wide variety of automated call handling options.
Our 24-hour Call Center Agents can connect your callers with the office location closest to them–by zip code, region, or any other factors you choose. Central Communications can even provide directions or any other information required. And with our FREE Caller ID service, you’ll have the data you need to follow up on the call, even if the caller chooses not to leave any information.
Relieving your staff of easy, repetitive calls can give them more time to do critical work, making your office more productive. Central Communications can make membership and subscription renewals a smooth, seamless process. We can work directly from your database or create our own file to be merged with yours. Our Agents will even up-sell your other products or services, helping you increase your revenue stream.
Instead of wasting valuable staff time on non-revenue calls for catalogs and literature. Central Communications can process those calls for you quickly and easily at a very reasonable cost. Reserve your staff’s time for the critical calls that only your experts can handle.
Is your help desk understaffed? For those that just can’t justify a 24-hour help desk but still get those occasional calls after hours and on weekends, Central Communications has the answer! We can access your database of support information to help callers, and if needed escalate service for more complex situations to your on-call personnel.
Whether your event is an annual occurrence or a one-time event, we can make the whole process easier for your business by processing the registration calls. Our Agents can log registration information directly onto your website in real time or through our own system.
Central Communications offers the latest technology to help improve lead capture efforts. Let our Call Center Agents take your calls to get the needed information, Even when callers are reluctant to leave information, our system will capture the Caller ID so you’ll have the number for future marketing efforts.
Do you have your own website order form? Central Communications agents can instantly access your website with each call by using our web-enabled workstations and process your calls directly on the site. You’re in control of the script, the form, and the format of the file–no conversion or merging necessary.
Rely on Central Communications to handle new incoming appointment calls, appointment changes and outgoing appointment reminder calls. Increase your business capabilities by using our Call Center Agents to supplement or replace your staff in these repetitive tasks.
Don’t lose sales because clients or potential clients visiting your website have a question or need help. If you have a website but not the 24-hour staff to support it, Central Communications is here for you. Our Agents can answer questions for your customers as well as walk them through the ordering process, if needed.
Whether the caller is applying for a job or to participate in a medical study, Central Communications can handle the pre-screening process for you. Using your customized screen script, we’ll collect the data and provide the information to you in virtually any format or can directly integrate it with your website.
Whether your business is medical or legal, counseling or catering, property management, plumbing or HVAC, Central Communications will handle each of your calls in a prompt, professional and expert manner. Our sophisticated computer system lets us customize and store virtually any amount of information (even complex databases) regarding your business and its customers, making our Call Center Agents as knowledgeable as your own staff. Let us customize the perfect package of services for you.
Even though Central Communications is a “24/ 7″ call center, you may not need 24-hour help. In fact, many of our clients use our services just at select times. Transfer your calls to our agents just after hours, at peak call times, when you’re short-staffed, during all-staff meetings or events, after a certain number of rings at your location, or when all of your lines are busy. If you have a commitment to quality customer service, our Call Overflow is the right service for you!
Central Communications offers complimentary access to our Web Portal. View your messages in real-time, access message history and make changes to your account and staff lists. Do all this from your PC, tablet or smart phone.
Make time sensitive On-Call changes that are activated immediately in our call center through our complimentary Web Portal. Update your calendar when it’s convenient for you and your staff.
Clients of Central Communications will never pay toll/long distance charges to forward calls! Whether your business is on the east or west coast, down south, up north or anywhere in between, we provide a FREE toll free number so you can get your calls to us and never pay a penny in long distance costs.
Access your account online from your PC, smart phone and/or tablet to view your messages, update your account information and view/modify your On Call schedule with our easy-to-use web portal.
We can send your messages directly to your mobile device as a text message. If you require a secure method of receiving your messages we also offer a Secure SMS App for both iOS® (iPhone®, iPad® and iTouch®) and Android® OS users. Our app is fully HIPAA compliant.
Our e-mail delivery gives you the greatest flexibility of any delivery service because you can access your calls and other files from anywhere. Messages, product orders, and even voice mail calls can be delivered to the appropriate e-mail address as an attached file for increased convenience and organization.
If your organization still relies upon digital or alphanumeric pagers, that’s not a problem. We can deliver a call back number or the text of the message directly to your device. If you have a two-way pager you can even communicate directly with one of our Call Center Agents.
The option is yours–Central Communications can deliver your messages to any voice mailbox you choose, whether it’s one we provide for you, a mailbox you have on a system at your place of business, or a mailbox you have from another vendor, such as your telephone company.
For some clients, the best format for messages or orders can be plain old paper. Central Communications can do that too. Provide your fax number and Call Center Agents will fax after every call, overnight (to keep your fax machine free during business hours), at pre-scheduled times throughout the day, or upon your request.
Are you unique? Are your needs special? Central Communications is happy to work with you to customize a delivery system that’s the perfect fit for your business.
