Central Communications is fully capable of becoming your full-time call center. We have a wide range of call center services that include, but are not limited to, product, service and website orders, website and helpdesk support, lead capture, event registration, appointment taking and more.
Product and Service Orders
Whether you sell widgets or services to widget manufacturers, Central Communications can serve as your full-time order fulfilling department. Call Center Agents can take your calls after hours and during peak “call overflow” times. We can customize your script and even up-sell during the call to increase your revenue. Add-on services include toll-free numbers and a wide variety of automated call handling options.
Our 24-hour Call Center Agents can connect your callers with the office location closest to them–by zip code, region, or any other factors you choose. Central Communications can even provide directions or any other information required. And with our FREE Caller ID service, you’ll have the data you need to follow up on the call, even if the caller chooses not to leave any information.
Membership and Subscription Renewals
Relieving your staff of easy, repetitive calls can give them more time to do critical work, making your office more productive. Central Communications can make membership and subscription renewals a smooth, seamless process. We can work directly from your database or create our own file to be merged with yours. Our Agents will even up-sell your other products or services, helping you increase your revenue stream.
Catalog and Literature Requests
Instead of wasting valuable staff time on non-revenue calls for catalogs and literature. Central Communications can process those calls for you quickly and easily at a very reasonable cost. Reserve your staff’s time for the critical calls that only your experts can handle.
Help Desk Support
Is your help desk understaffed? For those that just can’t justify a 24-hour help desk but still get those occasional calls after hours and on weekends, Central Communications has the answer! We can access your database of support information to help callers, and if needed escalate service for more complex situations to your on-call personnel.
Whether your event is an annual occurrence or a one-time event, we can make the whole process easier for your business by processing the registration calls. Our Agents can log registration information directly onto your website in real time or through our own system.
Lead Capture and Caller ID
Central Communications offers the latest technology to help improve lead capture efforts. Let our Call Center Agents take your calls to get the needed information. Even when callers are reluctant to leave information, our system will capture the Caller ID so you’ll have the number for future marketing efforts.
Client Website Orders
Do you have your own website order form? Central Communications agents can instantly access your website with each call by using our web-enabled workstations and process your calls directly on the site. You’re in control of the script, the form, and the format of the file–no conversion or merging necessary.
Rely on Central Communications to handle new incoming appointment calls, appointment changes and outgoing appointment reminder calls. Increase your business capabilities by using our Call Center Agents to supplement or replace your staff in these repetitive tasks.
Don’t lose sales because clients or potential clients visiting your website have a question or need help. If you have a website but not the 24-hour staff to support it, Central Communications is here for you. Our Agents can answer questions for your customers as well as walk them through the ordering process, if needed.
Whether the caller is applying for a job or to participate in a medical study, Central Communications can handle the pre-screening process for you. Using your customized screen script, we’ll collect the data and provide the information to you in virtually any format or can directly integrate it with your website.